Agent
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Qualify, convert, educate. 24/7 on your marketing site.
See churn coming. Act before it does, inside the customer's product.
Catch upsell signals early. Route them to the right owner.
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Twelve numbered measures keep sensitive identifiers home.
Three pillars — sovereignty, AI Act readiness, sector readiness.
Five EU-resident layers — touchpoints to LLM constellation.
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Norway's leading ERP — modernized self-service with Unless.
Patient self-service surged within weeks of deploying Unless.
Financial service Onguard powers their support operations with Unless.
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Get-started guides and advanced playbooks for the platform.
Privacy measures, security by design, and compliance guidelines.
Find reference documentation for the javascript API.
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
Full platform on both — Living Knowledge, Memory, Context.
Productized add-ons. À la carte on Flex, bundled into Fixed.
What counts as an outcome, fair use, and switching mid-year.
Two ways to pay
Flex
No pilot. No commitment beyond the floor.
Best for: variable demand, lower commitment, teams testing the waters.
Fixed
Free one-month pilot when you start. Predictable budget.
Best for: regulated buyers, finance teams, procurement-led organizations.
Both plans
Both plans include the full platform: Living Knowledge with Help Center (fair-use cap), Living Memory, Living Context. Flex modules are à la carte on Flex and bundled into Fixed.
Flex modules
À la carte on Flex. Bundled into Fixed.
| Module | Price | Billing |
|---|---|---|
| Onboarding | €2,499 | · one-off |
| Premium support (Slack, bi-weeklies) | €299 | · per month |
| Live chat integration | €99 | · per month |
| CSAT module | €99 | · per month |
| SLA module | €99 | · per month |
An outcome is a resolution, when the agent answers the customer to their satisfaction, or a clean hand-off, when the agent passes the conversation to a human with full context. You pay for the work a person would have done. You do not pay for misfires.
Flex is €0.99 per outcome with a 100-outcome monthly minimum, 10 team seats, 5 audiences, and email support. Best for variable demand and teams testing the waters. Fixed is €1,999 per month with 5,000 outcomes included, 50 team seats, unlimited audiences, all Flex modules bundled, SLA, dedicated support, a named account manager, a Slack channel, and a free four-week guided onboarding pilot when you start. Best for regulated buyers, finance teams, and procurement-led organizations.
Both plans include the full platform: Living Knowledge with the auto-generated Help Center (subject to a fair-use cap), Living Memory, and Living Context. The Customer Agent, the Team Assistant, EU data residency, the Privacy Vault, and the per-decision audit trail are part of both plans.
Flex modules are productized add-ons. Onboarding is a €2,499 one-off. Premium support with a Slack channel and bi-weekly check-ins is €299 per month. Live chat integration, the CSAT module, and the SLA module are each €99 per month. Modules are à la carte on Flex and bundled into Fixed.
The free four-week guided onboarding pilot is part of the Fixed plan. We run it on your own data, configure the agent across the moment you want to start with, and report the numbers back at the end. Pay annually up front and you get an extra month free. Flex customers go through the same onboarding path today, just without the free pilot bundled. Self-serve onboarding on Flex is on the roadmap.
Yes. Most customers who start on Flex move to Fixed once the volume justifies the predictable budget or once procurement asks for SLAs and a named account manager. Fixed has a 12-month minimum, so we talk through the timing together. Mid-term switches from Flex to Fixed are straightforward.
We offer group discounts, multi-entity rollouts, and a whitelabel partner model for groups with several subsidiaries, the way the Visma Group runs Unless across 30+ companies. For custom development, connectors, or consultancy, Unless Studio works by the hour and is never bundled. Talk to us about a tailored arrangement.
Pick the plan that matches how your finance team thinks. Both pay only for the work the agent actually delivers.
