Open the help center from your own buttons

August 17, 2026

Summary Until now, opening the help center from your own page meant dispatching a custom browser event and knowing which personalization it belonged to. That worked, but it was more plumbing than most teams should need for something this simple. This release adds a plain function you can call from anywhere on your site.

The result is that the help center stops being something visitors have to find, and becomes something you can put in front of them at the moment they need it: on a “need help?” link in your own navigation, next to a form field people get stuck on, or inside an error message.

New Features

• Open the help center from your own buttons. A new Txt.openHelpCenter() function opens the AI component’s help center from any button, link, or script on your site. No custom events, no personalization id to look up, and it works the same way everywhere you place it.

Bug Fixes

• Housekeeping behind the scenes. This release also includes internal refactoring and infrastructure cleanup that improve stability and reduce duplicate processing.