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The AI-powered knowledge assistant for Europe's regulated sectors

Automated assistance for customers and teams

Customers crave instant, 24/7 support, overloading your team. We solve this with better experiences, higher productivity, and lower costs - while adhering to Europe's strictest regulations.

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Before

Common challenges often get in the way of customer satisfaction and operational efficiency.

High bounce rates.
Website visitors leave because they can't find what they need.
Low retention rates.
Clients struggle with confusing legacy products, portals, and dashboards.
Insufficient self-help.
Outdated documentation leaves users frustrated.
Overwhelmed support teams.
Repetitive questions burden the support staff, forcing more hires.

After

Our AI-powered solutions allow for better experiences and reduced overhead.

24/7 multilingual support
with conversational AI and semantic search.
Task automation
with agentic AI, executed when it matters most.
Automatically updated articles
that are rewritten in multiple languages.
Skyrocketing team efficiency
with an AI co-pilot that answers most questions.
Contact sales
Support ticket handling time reduction
31%
Support ticket deflection rate
58%
Compounded efficiency gain
71%
Observed ROI in first year
500%

Boost customer satisfaction, while reducing your operational cost

Finding answers as fast as possible

Deliver always up-to-date information to your customers instantly. Automate responses, reduce resolution times and enhance experiences - and free up your staff to do what matters.

visma.com
 
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Graphic elements Layer 1 AI assistant Close Fullscreen Hello, I am an AI dashboard assistant to help you streamline your financial management, automate your bookkeeping, and empower your business with real-time insights. You are interacting with an AI system, not a human. If you need human assistance, let us know. Info Outline Language Read about the latest features Go to your dashboard Call Made Show the results of last month Add Graphic elements Layer 1 Chat Language Home Ask any question… Mic
Conversational AI
Automate responses and tasks, avoid support tickets, and reduce resolution times.
Unified knowledge base
Let the AI rewrite, improve, and update your existing documentation automatically.
Integrates anywhere
Leverage 50+ connectors to CRMs, ticket systems, and knowledge management tools.
Strictly compliant
Battle-hardened, enterprise-grade privacy and security, tailored for Europe’s regulated sectors.

Wow customers, but spend less

Offer first-class customer service with less overhead. Scale your business, not your team.

Better experiences, higher productivity, and lower costs

End-to-end AI solution

Every step of the way, our AI assistance provides instant help to clients and teams alike. Ticket deflection and case resolution time reduction add up for maximum ROI.

Self-service support for website visitors

Help website visitors instantly

Reduce the amount of incoming customer cases by resolving user inquiries in a 24/7 personalized dialogue with an AI that has deep knowledge of your business and organization.

Help website visitors instantly
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Graphic elements Layer 1 AI assistant Close Fullscreen Hello, I am an AI assistant to guide you with your search for appropriate medical services, navigate the Covington website, and perform the tasks that you may need. Go ahead and ask me anything. You are interacting with an AI system, not a human. If you need human assistance, let us know. Info Outline Language Can I help you making an appointment? Graphic elements Layer 1 Chat Language Home Ask any question… Mic

Contextual help in your client portals

Offer advanced handholding to clients

Lift the pressure off of your organization by enhancing your client portals with integrated handholding, leveraging AI chat, tooltips, alert boxes, and more.

Offer advanced handholding to clients
Graphic elements Layer 1 Star Outline Why are my actuals dipping? Your actual revenue is dropping under the projected forecast, because the September numbers have not been adjusted yet. Once the actuals of September have been processed, the results may be different. Although historical performance is by no means a guarantee for future results, the actual results of September last year suggest an upward adjustment. Thumb Down Thumb Up Content Copy 1 2 3 Revenue processing frequency Watch a tutorial video Play Circle Outline Common questions about revenue Call Made Search Actions Search Settings Ethernet Answer Close Ask Arrow Back Accounting Fullscreen
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Give your team their own AI assistant

Internal assistance for your teams

Reduce the case resolution time of your customer support team with automation, making complex information easily accessible - right in their favorite tools.

Internal assistance for your teams
Graphic elements Layer 1 Star Outline Can’t get search crawler to work I’m sorry you’re having trouble with the search crawler. First, check that the crawler has the necessary permissions without being blocked by robots.txt. Look at the logs for any error messages, and try restarting the crawler or clearing its cache. If the issue persists, consider updating to the latest version. Let me know if this helps or if you need more assistance! Thumb Down Thumb Up Content Copy 1 2 3 Respond with this message to the client Generate answer with advanced guides Open the dashboard of the client Call Made Search Actions Search Settings Ethernet Answer Close Ticket Arrow Back Crawlers Fullscreen Reply Extension
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Tailored for regulated markets

Built for the strictest standards

To be able to cater to highly-regulated industries, we built our platform using a compliance-by-design approach that goes far beyond adhering to regulations like the GDPR and the EU AI Act.

Security is not just a layer.
Our architecture is fortified with firewalls, advanced encryption, shielded Lambda containers and extensive DDoS protection to keep your data safe. Read more.
Fine-grained data governance.
Curated resource selection, strict logical topic segregation, real-time data management, and audience-based access and delivery are standard features in our platform.
Top-notch privacy protection.
Built on GDPR and EU AI Act, our privacy vaults will make sure that Personally Identifiable Information will never reach any AI model. Read more in our Data and Privacy Center.
Availability guaranteed.
Globally distributed across 75 edge locations, our platform guarantees global performance and availability. See our System Status Dashboard for system metrics over time.
Quality assurance.
Autonomous quality assurance systems monitor AI conversation quality by merging continuous testing, sentiment analysis and user feedback.
unless.com
 
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The preferred choice of Europe's regulated sectors

Trusted by your peers

We are the only platform that leads to a guaranteed return on investment without breaking European regulations. Don't take our word for it, though. Ask around.

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Customer queries resolved
1M+
Support ticket deflection rate
58%
Requests outside of office hours
37%
Average efficiency gain
71%

What Visma says

"Using the AI platform of UNLESS has made a big difference for many Visma companies, providing a rapid implementation that meets all the legal standards that our group demands."

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Janne Katajamäki
Head of Integration, Automation & AI at Visma

Instant return on investment, while staying compliant

Better experiences, at lower costs

Don't get left behind. Enhance your business with AI in a matter of days, without loosing sleep over privacy risks.