Roadmap

Simplifying complexity

We aim to simplify access to the complex information that matters, in the markets that people care about. Our AI assistance platform adds empathetic helpers right where you need them most.

Our promise to you

Generative User Interface

Leveraging the power AI, we will turn complex user interfaces into an empathic dialogue, helping end users navigate finance, healthcare, or insurance applications.

Instant, no-code deployments.: Production-ready software demands enterprise-grade infrastructure. As a result, most AI projects get stuck in experimentation. Our platform helps you with instant, no-code deployment without compromising on quality.
End-to-end solutions.: AI is not magic dust. Sprinkling it randomly will yield no value. However, redesigning an entire value chain can result in great ROI. Therefore, we deploy multiple use cases that all add to the same goal: optimizing your customer operations.
Battle-hardened privacy protection.: Most companies in Europe are insecure about regulations. But don't worry. We'll help you stick to all EU regulations for privacy, security, and data governance, while avoiding stale data and hallucination.

unless.com

Built on a mature platform

A short history

We have been methodically building our platform in the past few years, culminating in the conversational AI platform it is today.

2020: In 2020, we released a UI component library with private user profiles that connect to third-party systems through our integrations. We enrolled in OpenAI's beta program.
2021: In 2021, we doubled down on CRM integrations. We improved audience segmentation and A/B testing. Our components were much improved due to feedback of some big customers.
2022: Due to heightened demand, we expedited the launch of our open-source component framework, enabling developers to create their own custom components. We became fully cookieless.

Everything fell into place with AI

And then there is now

By summer 2023, we connected the dots by adding LLMs to orchestrate a unified conversation with each user. Suddenly, every Unless component became conversation-aware.

Open-source component framework Public launch, including docs.
Conversation-aware components Powered by GPT, all UI components can now prompt to messaging components.
AI privacy vault Preventing PII to reach the AI.
AI Action framework The AI can now act on the user's behalf to initiate API calls.
Response personalization Using a designated personality, audiences and profile fields, the AI will respond empathically to each individual user.
Multiple models Customers can now leverage different models, depending on regulatory requirements and quality.
AI Actions to manipulate the UI Leveraging our component framework, AI Actions can now trigger experiences, inserting new features into the surrounding interface.
Training sources quality feedback loop The system will tell you which training resources are structured properly, and whether there are inconsistencies.
Autonomous article writing Our system will improve existing articles based on all the knowledge that available to the AI, and create new articles to address gaps in your documentation.
Automated data organization Our data subsets and labeling will now be applied automatically, organizing data for granular access rights and further hallucination mitigation.
Multi-modal input and output All AI agents will support multi-modal training data, queries and answers, including speech and video.
Industry-specific models Rather than using generic AI models to communicate about your business data, we will offer industry-specific LLMs that have deep knowledge of our target industries.
Contact search Extending our reach from business data and documentation to CRM data, we will be able to train the AI with CRM contacts.
Extending multi-modality with experiences Our AI agents will be capable of using the context of their surrounding UI as input to give better answers.

Simplifying complexity

Our promise to you

Built on a mature platform

Everything fell into place with AI

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